What Information We Collect and Why
When you open an account, we collect your name, email address, mobile number and, where required, identity verification documents. If you add a payment method — bKash, Nagad or Rocket — we record the wallet number you register against your account. We do not store your
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mobile wallet PIN or full transaction credentials; that data stays inside the respective wallet provider's system. We also collect device and session data: the browser type, IP address and pages visited during your session. This helps us detect unusual login attempts and protect your account from
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unauthorised access. When you make a deposit or withdrawal via bKash, Nagad or Rocket, a transaction reference is logged so we can match your account balance accurately. We may collect support chat transcripts when you contact our team, purely to resolve your query and improve response
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quality. None of this data is sold, rented or shared with advertising networks. Availability of the platform and data processing practices depend on your local law and eligible regions. By creating an account, you acknowledge that we process the data described here in accordance with this
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policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.